IoT’s role in prevention
There are now over 14 billion connected devices in the world, and they are rapidly entering every aspect of our lives. These devices are evolving from simple connected sensors to intelligent machines that can communicate with humans and directly affect their environment (think of shut-off valves or automatic braking.)
With the advancement of cloud computing, even the simplest connected device can display remarkable intelligence as complex calculations are running on powerful backends. These backends increasingly utilize Machine Learning based solutions – a technology that rapidly starts to show its real world utility advancing with a break-neck pace (if you need convincing, play around with ChatGPT or Midjourney for a few minutes).
IoT today: gaps in the connected world
While smart devices already impact everyday life, their true power is realized when they are connected to a meaningful ecosystem. There are industry-wide initiatives to increase device interoperability to enable orchestrating sophisticated customer experiences, but these are still in their infancy.
Generally, devices only reliably work together within the ecosystem of their manufacturer. While it is theoretically possible to build a connected world where a smartwatch can wake you up, start your coffee machine, recommend suitable clothes based on the weather, and warm up your car seat, this kind of magic is not yet available to customers.
Large players like Amazon, Apple and Google work hard to make their devices the epicenter of a user’s connected world through sophisticated voice interfaces (Alexa, Siri, Google Assistant), but they still have a long way to go to offer coherent, synergistic customer journeys across devices from different manufacturers.
However, with so much interest and investment in IoT, we expect rapid evolution in the coming years.
Entry points for insurers
The lack of complete orchestrators allows insurers to play a unique role in a connected device ecosystem. When property and casualty insurers think about using connected devices for prevention, it can be helpful to consider the following categorization.
These elements can be divided into three layers: the device layer, the data processing layer, and the service layer.