High-stakes: delivering exceptional performance and stability while hitting the strictest of deadlines
Although one and a half years may seem like a long time, it is actually a very tight schedule considering the project's ambitions within the context of a critical infrastructure platform. We had to launch during a strictly defined planned maintenance date, which presented a rare opportunity to transition to the new platform.
Our experts worked with clockwork precision to ensure the software was launched exactly as planned. The designers began by thoroughly understanding the needs of all future users, including the Market Participants and BritNeds' own ICOs (Interconnector operators). User journeys were meticulously crafted to ensure seamless workflows that connect all platform functionality and align with daily work processes. The platform design aimed to automate and streamline workflows, allowing humans to focus on decision-making rather than button-pushing.
The software architects collaborated closely with the designers to create the technical foundations necessary to realise the user journeys and enable the complex calculations at the core of allocation and nomination logics. Part of the work involved designing and documenting modern APIs. While most of BritNed's customers utilise the user-friendly new interfaces, most large companies directly connect their internal systems to the platform. Due to the platform's sophistication and the requirement for rock-solid stability right from the start, the software development process required the perfect coordination of numerous software and quality assurance engineers.
Thanks to meticulous planning and precise delivery processes, the platform launched exactly as planned at the end of September 2023, hitting the designated planned maintenance window in a fully functional form. The onboarding of platform participants began prior to the planned maintenance window in early September (giving all participants adequate time to configure and setup their profiles and preferences) with the first capacity auctions conducted in the week of the launch. The enthusiasm of the largest traders to integrate with the APIs right away, abandoning outdated integration methods, demonstrated that BritNed was correct in its belief that the industry was eager to embrace innovation wholeheartedly and be able to extract rich and powerful data in order to perfect their own trading activities.
The Empire platform and its impact
The recently launched platform offers a single-window solution for BritNed's clients, including energy generators and traders, as well as the company's Interconnector operators, allowing them to purchase both long and short-term capacity and manage all their nominations from one place. The platform is seamlessly integrated with BritNed's Control Point System and various Third Parties in the European Energy Industry, enabling fully automated operations with easy to execute Fallbacks. Each component of the platform has been carefully designed to meet the specific needs of Market Participants and the resulting solution significantly benefits both BritNed and its customers.
Empire has been designed by CX experts after carefully understanding the needs and ideal workflows of the various users. By replacing fractured and cumbersome multi-platform workflows with efficient integrated journeys, the platform significantly reduces the workload of traders and operators. This frees up capacity and allows human experts to focus on critical decisions on a single easy-to use platform.